Privacy Policy

Last updated: 28 May 2026

This Privacy Policy explains how Kneesuoboostix (“we”, “us”) collects, uses, stores, and discloses personal information when you visit kneesuoboostix.world or use our lifestyle routine guide services in Aotearoa New Zealand.

1. Agency and contact

We are the agency responsible for your personal information.

Kneesuoboostix
30 Yardley Street, Avonhead, Christchurch 8042, New Zealand
Email: team@kneesuoboostix.world
Phone: +64 27 750 4040

2. Information we collect

• Contact details: name, email, phone when you provide them.
• Communication content: messages sent via our contact form.
• Transaction data: programme purchased, invoice references, payment status (we do not store full card numbers).
• Technical data: IP address, browser type, device information, cookie identifiers where applicable.
• Preference data: cookie consent choices stored locally on your device.

3. How we use information

We use personal information to:

• Respond to enquiries and deliver programmes you purchase
• Provide customer support and process refunds where applicable
• Improve our website (with consent for non-essential cookies)
• Meet legal and tax obligations
• Send marketing only where you have opted in (see Unsolicited Electronic Messages Act 2007)

4. Legal basis — Privacy Act 2020

We collect information only where necessary for our functions and in accordance with the Information Privacy Principles (IPPs) in the Privacy Act 2020. Where European GDPR also applies, we rely on contract, consent, or legitimate interests as appropriate.

5. Disclosure to third parties

We do not sell personal information. We may share data with trusted processors (hosting, email, payment providers) who must protect it and use it only for our instructions. We may disclose information if required by New Zealand law or a court order.

6. Overseas disclosure

Some processors may store data outside New Zealand (for example cloud hosting). Before disclosure we assess whether comparable safeguards exist, as required by IPP 12.

7. Retention

• Contact enquiries: up to 24 months after last interaction unless law requires longer
• Sales and tax records: 7 years under Inland Revenue requirements
• Cookie consent records: 12 months
• Security logs: up to 90 days

8. Security

We use HTTPS, access controls, staff confidentiality obligations, and regular software updates. No system is perfectly secure—contact us promptly if you suspect unauthorised access.

9. Your rights

Under the Privacy Act 2020 you may request access to and correction of your personal information. Contact us using the details above. We will respond within 20 working days where the Act applies.

If you are not satisfied, you may complain to the Office of the Privacy Commissioner: www.privacy.org.nz.

10. Children

Our services target adults. We do not knowingly collect information from anyone under 16 without parental consent.

11. Cookies

See our Cookies Policy for details and preference controls.

12. Changes

We may update this policy. Material changes will be posted here with a new date.