Consumer Information

Last updated: 28 May 2026

This page provides information required under New Zealand consumer protection law, including the Fair Trading Act 1986 and the Consumer Guarantees Act 1993 (CGA).

1. Trader identification

Kneesuoboostix
30 Yardley Street, Avonhead, Christchurch 8042, New Zealand
Phone: +64 27 750 4040
Email: team@kneesuoboostix.world

2. Nature of services

We supply educational lifestyle routine guides and optional facilitation sessions. We do not provide regulated health services, financial advice, or legal advice.

3. Pricing and GST

Prices displayed on our Programmes page are in New Zealand dollars (NZD) and include GST unless stated otherwise. No hidden booking fees apply to standard programme purchases.

4. Consumer Guarantees Act

Under the CGA, services must be carried out with reasonable care and skill and be fit for a particular purpose you told us about. Digital guides must match their description. If we fail a guarantee, you may be entitled to a remedy (repair, replacement, or refund depending on the issue). See our Return Policy for practical steps.

5. Fair Trading Act

We must not mislead you about what programmes include, pricing, or likely outcomes. Testimonials on our site reflect individual experiences and are not promises that you will achieve the same results.

6. Complaints process

  1. Email us with your name, order reference (if any), and a clear description of the issue.
  2. We acknowledge within two business days and aim to resolve within ten business days.
  3. If unresolved, you may contact the Disputes Tribunal (for claims within its limits) or Consumer Protection (MBIE) for guidance.

7. Marketing communications

We comply with the Unsolicited Electronic Messages Act 2007. Marketing emails are sent only with consent or where permitted by law, and include an unsubscribe option.

8. Dispute resolution

We prefer to resolve concerns directly. Nothing on this page limits rights you cannot contract out of under New Zealand law.